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Yes, we are members in good standing of the Better Business Bureau. Click Here
If you need assistance measuring, ordering, or installing; you can buy the CinchKit solution through our partnered contractors and distributors. We are happy to help you find a contractor or distributor to best serve you. Fill out the contact form below, call you local sales rep, or call customer service at 844-4-A-CINCH.
Payment Address: PO Box 1726, Houston, TX 77251 Physical Address: 15002 Sommermeyer St., STE 100, Houston, TX 77041 Phone: 281-607-4400 Fax: 281-607-44002
CinchKit has the fastest, easiest, and most affordable cabinet makeover solution. Our production time is shorter than other suppliers. Our complete kit includes everything you need from one source, so it all works together. The kit includes new doors and drawer fronts, paint for your old boxes, hinges, pulls, and tools to simplify installation. Our easy, online ordering process prevents errors and makes it easy to get quotes, place orders, and check delivery status. We make you more efficient, make your life easier, and save you money.
CinchKit's default payment terms are net 15 days. Payment discounts are not offered. If you need longer payment terms, please call customer service at 281-607-4400 or email [email protected].
If you need to update your email address for invoicing, please email [email protected] with the new email. We will happily get the email address updated. You may also call 281-607-4400.
All invoices are sent electronically. We do not mail invoices.
We prefer check and ACH payments. Send checks to PO Box 1726, Houston, TX 77251. We also accept credit card payments with a 2.9% fee. If you wish to pay by either ACH or credit card, please email [email protected].
Your kit will include a door pull locator to help you drill the holes for the pulls consistently and vertically.
We recommend using a good quality wood putty to fill the holes and then sanding over it to get a smooth paintable surface.
For our paint to stick well to your old cabinets, you need to sand the old cabinets until they are dull in appearance, not shiny. We recommend sanding with an electric, vibrating sander or a sanding block (included).
We recommend a general purpose, 1-1/2", angle sash paint brush.
An installer needs sandpaper, drop cloth for painting, paint brush, electric drill, 1/16" and 3/16" drill bits, a hammer, and a Philips screwdriver. An electric vibrating sander is helpful but not required.
An installer needs to be able to sand the old cabinet boxes until they are dull, paint the old boxes, use a hammer to gently tap the hinges into the new doors, and use an electric drill / screwdriver to install the new doors.
Since CinchKit was founded in 2016, we have enabled more than 30,000 apartment renovations, and we continually work to make things easier for our customers. We kit all the items required for each apartment, eliminating the need to sort and distribute parts. We supply locator jigs that align the doors without time-consuming adjustments. On shaker doors, we pre-drill for hinges and for drawer front pulls. On slab doors we pre-drill for hinges and if you tell us if the door is upper or lower and hinged on the right or the left, we will pre-drill doors for pulls, too. We offer installation instructions and videos (see Library tab). We provide all the needed hardware and fasteners, provide detailed destination information on the part labels, and package for easy product delivery to the apartment.
We follow the law regarding sales tax. As of October 2020 we charge tax in AL, AZ, CO, GA, IN, KS, MN, NV, NC, OH, SC, TX, AND VA . As we continue to grow, we establish economic nexus in other states and we begin charging in these states, too. Other states may have been added. If sales tax is due for your particular delivery address, it will appear on your quote.
Yes, for accessory only orders please contact Customer Service. You can email them at [email protected].
You can add extra accessories to your shopping cart as you place your order. Our suggested quantity can be changed on each item, and unsuggested items can be added.
Yes, our scalable manufacturing process allows for us to easily meet customer demands. We are a high volume operation. Please contact customer service or your sales rep to discuss your specific needs.
Please contact customer service at 844-4-A-Cinch. You will then be assigned a sales representative who will guide you through the process.
CinchKit offers very competitive pricing. Please contact your sales representative for details. If you don't have a sales representative, please contact customer service at 844-4-A-Cinch.
CinchKit does not have any minimum order. We accept orders for one door, one apartment, one home, or an entire community.
Please contact customer service. Pictures of your concerns will help us to resolve the situation.
If there's an ordering error, you won't have to wait long for your replacements. CinchKit normally ships parts orders the same day, if they are received by 2:00 PM central time. Parts orders received after 2:00 PM ship the next business day. All of our products are custom made and, unfortunately, cannot be returned or exchanged. You will need to reorder your items with the correct measurements.
Contact Customer Service immediately to begin a trace on the package. Email [email protected]
Orders can be changed or cancelled before they have been sent to the factory for production. To make changes go to your order history on our website and click on the apartment you wish to edit. If we haven't started building your order, you will be able to choose modify apartment or cancel apartment. Note: any apartment order you modify will be reset to an unordered status. You must put it into the shopping cart and reorder it before CinchKit will build and ship your materials. After we have started to build your order, these options will be greyed out. Once we have begun to manufacture your custom-sized doors, these items can't be changed, cancelled, or returned. Accessory items like hinges and pulls can be returned for credit if you pay the return freight.
If you have an item missing or damaged, please email the "No Charge" parts order form to [email protected]. A Customer Support Specialist will research the issue and send a replacement. All claims must be made within 30 days of receiving the product. Please make sure to take pictures of all damaged items and the boxes they arrived in. It is helpful to include the label of the door in pictures when you can. If any accessories are missing, look for a long white box that may be hiding under your doors depending on which way the box was opened. The label on this carton will say "Accessories Inside".
Yes! CinchKit is proud of our products, and we stand behind them. CinchKit provides a minimum 5-year warranty against manufacturing defects on everything we sell. We offer a lifetime warranty against door delamination. If a hinge or piece of hardware ever fails, we will send you a free replacement.
CinchKit doors are tough and need minimal care. If they get dirty, wipe them off with a cloth dampened with soapy water, or use an all-purpose household cleaner like Formula 409, Fantastic, or Mr. Clean. DO NOT use an industrial cleaner like Goof Off or a citrus based degreaser, as these powerful solvents can damage the finish.
Order decorative panels instead of doors.
CinchKit makes paintable doors that are primed and ready for your custom color. Select the color "Paint Ready" on our ordering portal. These doors can be painted with most types of paint, in any color you like. You can use a brush or spray them.
On slab doors only, we can drill your doors for pulls. You need to tell us whether the doors are uppers or lowers, and which side the hinges are on. On shaker doors, we can't drill for pulls, but we do provide locators to make it easy for you to to install the pulls, level and straight.
We drill all drawer fronts for pulls, if your apartment community is set up to suggest pulls in your kits. If you would like to order drawer fronts that are not predrilled, order false fronts instead or select "no pulls" in your apartment community setup.
Hinge holes are on the height side of the door, or the width of a hamper front.
Our wood products are recycled. They are made from the shavings and sawdust produced when trees are converted to framing lumber like 2x4's. They are very green.
Our DuraBuild (TM) slab doors are industry standard, furniture-grade particleboard or MDF core surrounded by either a film laminate or thermofused melamine on front and back. We edgeband and laminate with a PUR glue that heat can't melt. Our products will never fall apart because they are in a hot environment. Our doors match perfectly and have the same materials on front and back, so they are very unlikely to warp. We periodically test their water resistance by putting them in a dishwasher on a normal wash cycle. We offer a lifetime warranty against delamination.
Our Durabuild (TM) Shaker doors are industry standard, furniture-grade MDF wrapped in a high-tech film laminate. We laminate with a PUR glue that heat can't melt. Our products will never fall apart because they are in a hot environment. Our doors match perfectly and have the same materials on front and back, so they are very unlikely to warp. We offer a lifetime warranty against delamination.
We call the distance from the center of the hinge hole to the edge of the door the "hinge offset". When you are ordering a door, you can change this distance in the for any door in the "advanced options" section of entering that part. Our hinge holes are always consistently spaced the same distance from the top of the door and the bottom of the door.
Our system will determine the correct size of hinges based on the details of your order.
We offer 1/2", 3/4" 1", 1-1/4" and 1-3/8" hinge overlays for frame cabinets and 1/2" overlay for frameless cabinets. Not all overlays are available with both standard close and soft close.
All of our hinges can be adjusted up and down, right and left, and in and out (6-way). If you use the hinge locator that we provide in our kit, very little adjustment is required.
Yes, our hinges are usable with almost all types of cabinet boxes whether framed or frameless. If your circumstances are unusual, please email a photo to [email protected]
Hinge hole boring is included in the price of the door. If you need a door without holes, please order a "decorative panel", and no holes will be drilled.
We sell hidden, european-style, self-closing hinges. You can't see them when the cabinet doors are closed. We have hinges for cabinets with wooden face frames and for frameless cabinets. The hinges fit snugly into holes that we drill in the back of the cabinet doors, and you tap them in with a hammer. The other side of the hinge screws to the cabinet. We provide a locator so you know just where to drill the pilot hole to screw in the hinge. We offer most common overlay sizes with a choice of regular, self closing hinges or soft close hinges that provide a quiet, smooth close. Our hinges have a lifetime guarantee. if you ever have a problem, we will provide a fee replacement.
We will provide you with the paint formulas to buy additional paint, however, we cannot guarantee that the paint will match exactly. Each paint mixer is calibrated differently. We recommend you buy paint directly from us.
CinchKit provides a Sherwin-Williams, high-performance, latex (water based) paint. It sticks to all kinds of surfaces, including metal, old oil-based paint, and plastic. It's so tough that it's designed for interior or exterior use and guaranteed against fading. It's easy to clean up, doesn't smell too bad, and can be disposed of in a landfill. We tested many different paint types and formulations before we selected this paint as the best product for cabinet makeovers.
Samples are delivered 1-5 days after the order, depending on location.
We are happy to provide free samples. Please contact your sales rep. If you don't have a sales rep, please call customer service at 844-4-A-Cinch.
Yes. Because the average weight of a kit is 130 pounds, air freight for a full kit typically costs around $600. All overnight request must be submitted by noon on the scheduled shipping date. You will be sent an authorization form to approve the cost. We do not offer Priority Overnight Delivery.
CinchKit labels parts so it's easy to know where they go. The cartons are labeled with their destination apartment number, and the individual parts are labeled as well. Each item is labeled with the order line item. That means that if you measure your doors in order around the apartment, you can easily lay them out in the same order when you receive them. We also offer you the opportunity to enter whatever information you want abut each past, which will print on that part's label. You can get parts labeled "above fridge" or "below sink". This helps to make it easy to figure out what part goes where in an apartment.
On your online portal, you can see the status of an order change from "in queue" to "manufacturing", "complete", "shipped" and "delivered". We ship via FedEx outside Houston and via dropoff delivery service in Houston. If your order ships FedEx, we send an email with tracking information and make tracking information available on your portal. Occasionally a tracking number does not transfer to the portal. If you do not see a tracking number, please email [email protected] for assistance. When you set up an apartment community, you can also sign up for notifications of order completion, shipment, and delivery - by either email or text.
CinchKit packages all the items ordered for each apartment into one kit, so you won’t spend time sorting parts going to different apartments. Kits include custom-sized doors and drawer fronts, hinges, pulls, paint, and other items ordered. For each apartment, you’ll receive a CinchKit made up of approximately five boxes. The boxes will be labeled, “Apartment 1412, carton 1 of 5.” The carton with your hinges and pulls is labeled "Accessories Inside". We don’t charge for cartons and pallets, like other suppliers!
Shipping costs vary with destination, order size, and other factors. Your shipping cost will be shown on a downloadable quote. The fee includes our time and materials for packaging.
Our typical manufacturing time is about a week. Shipping time to your location depends on your distance from Houston, TX. Most packages should be delivered within 3 shipping days.